Money Back Guarantee

If for any reason you are not 100% happy with your purchase from Jordan Bookcases, please contact us immediately (Within 14 days) to arrange for the collection and refund of your purchase, here’s a quick checklist of the key points that you’ll need to bear in mind.

MONEY BACK GUARANTEE CHECK LIST

Please keep all of your original packaging.
Ensure that your purchases are kept safe and secure at all times.
Inform us immediately (Within the 7 day period) of your requirement to return your purchase.
Liase with our logistics team to arrangement a convenient time for the collection and return of your purchase.
All online purchases at Jordan Bookcases are covered by a Full 14 Day Money Back Guarantee, detailed below are the key facts you need to know in event that you need to claim a refund after your goods have been delivered, and in the event you wish to cancel your order and claim a refund prior to delivery.

FREQUENTLY ASKED QUESTIONS

What if I wish to cancel my order after delivery?

You have 14 working days from receipt of your furniture in which to advise us that you do not want to keep the goods. All you have to do is inform us in writing either by emailing us at sales@timeless-bookcases.com or by post to Jordan Bookcases, The Carlson Suite, B8/4, Vantage Point Business Village, Mitcheldean, Gloucestershire, GL17 0ER

After we have acknowledged your request, we ask that you do the following to assist with uplift of the goods: Ensure that the furniture is returned in the condition in which it was received. We will not be able to refund the goods in full if there are any signs of damage or misuse. We will refund to you all the monies paid by you for the goods you wish to return, excluding a collection of the goods charge of £35.00.

It is your responsibility to ensure that the goods are suitably packRustic and in the same condition as they arrived ready for collection. If you fail to take reasonable care of the goods before they are returned to us and this causes damage or deterioration of the products, we will charge you for the reduction in value.

Collections will be arranged within 30 days of notification. Please be aware our collections are an all day service and we are not able to advise specific delivery times in advance. Please note we cannot accept the return of part assembled items once they have been fully assembled. Once the goods are back at our warehouse and have been inspected, we will confirm the refund amount due, by e-mail and make the repayment within 30 days.

A final cancellation notice together with your receipt will be posted to your nominated address. Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.

What if I wish to cancel my order before delivery?

If, after having placed your stock order, you change your mind for any reason, you can cancel your order at any time before delivery and up to 7 working days after the date the goods are received.

All you have to do is advise us in writing either by emailing us at sales@timeless-bookcases.com or by post to Jordan Bookcases, The Carlson Suite, B8/4, Vantage Point Business Village, Mitcheldean, Gloucestershire, GL17 0ER. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.A cancellation notice, together with your receipt, will be posted to your nominated address. Order cancellations received after the order has left our warehouse but before delivery has been attempted will incur a £20.00 fee to return the goods to our warehouse. If the cancellation is received after attempted delivery there will be a collection charge of £35.

For further information regarding our Full 14 Day Money Back Guarantee, please contact our customer support team at Jordan Bookcases.